→ Sales and Sales
   Management
→ Marketing
→ Negotiation
→ Presentation Skills
→ Telephone Behavior
→ Transactional Analysis
→ Conflict Solving
→ The Art of Giving and
    Taking Criticism
→ Management by
   Objectives
→ Performance Appraisal
    Interview
→ Coaching Skills
→ Manage and Conduct
    Meetings
→ Building the Perfect Team
→ Lateral Thinking
→ Time Management
→ Train-The-Trainer

Training topics:

Telephone behaviour

It is impossible to imagine everyday business life without the telephone, but the obvious benefits it brings make us forget sometimes the shortcomings it has. This course is designed to help us become aware and thereby avoid them more easily -in order take full advantage of this magic instrument.

Key topics include:

Face to face versus telephone conversation

Using the phone: advantages and disadvantages

Major components of a professional phone call

Controlling the discussion

Avoiding traps