→ Sales and Sales
Management
→ Negotiation
→ Presentation Skills
→ Telephone Behavior
→ Transactional Analysis
→ Conflict Solving
→ The Art of Giving and
Taking Criticism
→ Management by
Objectives
→ Performance Appraisal
Interview
→ Coaching Skills
→ Manage and Conduct
Meetings
→ The Perfect Team
→ Time Management
→ Train-The-Trainer
Training topics:
Sales Training
1. Basic Sales Skills
The program is aimed at young sales staff with limited sales experience. In an interactive form the participants have the opportunity to learn and practice the steps of the sales call. It helps the participants understand the need to maintain the initiative during the call and guide it towards the goal. Here are some topics we address during the program:
- Attitude and other Critical Success factors in Sales
- Prepare and set objectives
- Use open questions to identify benefits
- Handling the customers' objections
- How to deal with difficult customers
- Closing a sale
- After-sales activities
2. Sales Management and Management by Objectives (MBO)
The role of the Sales Manager is critical in achieving the company objectives. The responsibilities range from motivation of the team communication of goals to setting objectives and evaluate the performance of the sales staff. The program provides a wide set of tools and the opportunity to practice them in a highly interactive workshop. We are focusing on topics like the following:
- MBO
- Motivation
- Field visit
- Reporting systems
- Market and competition observation