→ Sales and Sales
   Management
→ Negotiation
→ Presentation Skills
→ Telephone Behavior
→ Transactional Analysis
→ Conflict Solving
→ The Art of Giving and
    Taking Criticism
→ Management by
   Objectives
→ Performance Appraisal
    Interview
→ Coaching Skills
→ Manage and Conduct
    Meetings
→ Building the Perfect Team
→ Time Management
→ Train-The-Trainer

Training topics:

Conflict Solving

Conflicts at work are inevitable and they represent one of the most sensitive problems people working together can have. They can start from small differences of opinion, but they can ruin a pleasant and productive working atmosphere if not timely solved . Therefore, managers have to be able to deal with conflicts in a professional way.

This one-day course is a useful guide for everybody. It includes the following topics:

Six techniques for successful conflict solving
(I versus You, Anticipation, Personal interest, Meta-language, Limits setting, Consequences)

Applying above techniques in real situations

Analysis and discussion of personal experiences